Zuletzt aktualisiert: 18. Juli 2018

Subscribers agreement

This Subscriber Agreement enables you ("Site Owner" or "You") to use the software licensed by Insights Inc. ("Site Operator" or "We"), during a limited period of time ("License Period"). It defines your rights and obligations toward users and guests in a website ("Your Website"), which is derived and operated by using our code ("Software"). It also governs the additional consulting and support services you will receive from us ("Services").

This legal document is part of our binding terms & policies that includes our Terms of Use and Privacy Policy, all of which govern your use of our services ("Agreement"). By getting access to your website you accept this agreement, as an individual or if this website is operated for an organization, as an individual who has the power and authority to bind it.


1.1 We grant you a limited, non-exclusive, revocable, non-transferable and non-sublicensable right to launch and use a website created and managed by our software.

1.2 A website will enable you to create a project, define a question, gather advice from stakeholders through different channels, make decisions and communicate with users.

1.3 We will host your website and all of its data, including user personal information, on our servers. However, you own the data, and this ownership is NEVER transferred to Insights.

1.4 Your license might be integrated with separate, limited consulting services to help you design your project, manage it, turn advice into insights and draft your decisions.

1.5 Our software is updated automatically, without a prior notice. We will do our best to provide you with the best experience, but we cannot guarantee 100% success.

1.6 We take industry standard technical and organizational security measures to store, process and transfer your data, and to protect it against unauthorized access.

1.7 Our consulting partners and project managers will do their best to assist you, but we can decide at any time that a reasonable support was given and no more work will be done.

1.8 We may modify, change, upgrade, suspend or terminate our services or some of them, in accordance with our Terms of Use.

1.9 Your license is given on an "AS IS" and “AS AVAILABLE” basis.


2.1 You commit yourself to use the website in a proper way, for the purpose of gathering stakeholder advice and integrating it into decisions, and in accordance with our binding terms & policies.

2.2 You declare that you have the legal authority to upload contents, use personal information and send messages to users, in accordance with all applicable regulations and rules.

2.3 For all legal purposes, YOU ARE THE SENDER and YOU ARE THE OWNER of any message, contact information and content. You will never approach users who did not give you an explicit permission to do that.

2.4 You will bear sole and full responsibility for any data offence related to your website, even if done so unintentionally by you or by project owners and administrators you appointed. Your responsibility cannot be shared, and you will compensate us for any cost that we will bear to protect this clause.

2.5 You understand that the internet is an open space and that our ability to protect sensitive information is limited. Even in private projects, users might share data with others. You will take full responsibility for any damages caused by the exposure of sensitive data.

2.6 You may not, directly or indirectly, modify, create derivative works of, sell, assign, lease, timeshare, rent, distribute, market, sublicense, transfer, decompile, reverse engineer or attempt to derive the source code of our software and services.

2.7 You have no license or rights in the human readable code of the software, and no right to patents, copyrights, trademarks, or any other rights that is not defined here.


3.1 As Site Owner, you are legally responsible for all project owners and administrators on your website (“Your Team”). You can appoint them, let them appoint others or remove their privileges. Once they are appointed, you bear the full responsibility for their actions, including any emails and  texts they send to others.

3.2 Owners and administrators (of sites and projects) have the ability to create projects, upload users, export information and manage all contents of their project or their website. As such, they are at-risk of making mistakes.

3.3 As the Site Owner, you are responsible for selecting owners and administrators. You are also responsible for guiding them on how to fulfill their role, making sure they comply with our terms & policies and maintain the confidentiality of their passwords.

3.4 We reserve the right to suspend accounts of owners and administrators who violate our terms & policies or use our websites in a way that might create any kind of risks for them, for you, for other users or for us.

3.5 You are liable for EVERY ACTION taken by you or by other owners or administrators on your website or one of the projects. You hereby commit to defend yourself in any court or in any procedure that might be taken following an action on behalf of your team. You will also indemnify Insights for any cost this might entail.


4.1 Our services are licensed on a project-basis (one project over a period of no more than six months) or on a time-basis (a limited amount of projects running at any given moment). They might include a consulting service in addition to our software license, so that both terminate together.

4.2 The type of license you purchase will be stated when you subscribe. It shall start from the day you received your license details by email. In project-based license, your license expires once decisions are made. In time-based license, you won’t be able to launch new questions in the last 14 days of your subscription.

4.3 Once your license expires, we reserve the right to remove your website from the internet, delete its data or suspend it until a new license is purchased. Users will not be able to access your website. You can launch a new website at any stage by buying a new subscription.

4.4 We will bill you at the beginning of your subscription or on the renewal date. When you buy a license with consulting services, we will bill 50% when you log in and 50% when insights are submitted to you. We expect payments within thirty (30) days after an invoice is sent. Fees are non-refundable unless required by law.

4.5 In the event that you fail to make the payment due after the thirty (30) day notice period, Insights.US has the right to block access to your website. We reserve the right to also inform your users that the website is suspended due to a payment issue.

4.6 In the event that you ask to terminate our services we will not refund payments already made. We will adopt any future charges and remove your website. If you send us an explicit request, we will also delete your data forever. Your obligations under our terms & policies DO NOT expire after you terminate our services.


5.1 You own the full rights for all contents created in your website, and Insights owns the full rights for the website itself. All things that were created by owners, administrators or participants can be used, copied, replicated and published by you in any forum and for any purpose. You grant Insights a license to use them for the purposes defined in the Terms of Use, our Privacy Policy and this agreement.

5.2 The website is licensed, and not sold, to you. Insights.US and/or its third party licensors retain all intellectual property rights in the software, including updates, modifications, customizations and enhancements thereof. You understand that the structure, sequence, code, method and organization of our software are the valuable trade secrets of Insights, and constitute our confidential information.

5.3 In PUBLIC WEBSITES, which are open for every person and every web crawler, you grant us an irrevocable right to share contents on other websites, use them for marketing purposes or publish them on the internet or other media channels.

5.4 In PRIVATE WEBSITES, we will never share your contents, but we will generate aggregative data on the number of users, projects, actions and impact that is based on the contents. We might publish this data without revealing its source.

5.5 Unless you paid a fee for acquiring a license and defined your website as private, we reserve the right to include the name and logo of your organization in our list of clients, and advertise the outline of your project and its impact.

5.6 When you buy our consulting services, our consulting partner will be directly committed to your confidentiality, and will not disclose any information about your project, your concerns, your discussions or your insights and decisions.


6.1 SUPPORT. We are committed to the highest standards of service delivery. Please email if you find any error, bug or failure, and we will do our best to fix it within one business day, especially if your report concerns one of the key functions required to deliver the service. We might provide you with a fix, patch or workaround, or we might ask you to wait for our next version.

6.2 SOFTWARE WARRANTY. Having stated our commitment, no provision in this agreement shall imply that we provide any warranty to your website. We cannot guarantee that your website will always function, that there will be no bugs, that every error will be fixed, that users will do tasks or that you will get significant  insights.

6.3 “AS IS” RULE. Our software is provided on an “AS IS” and “AS AVAILABLE” basis, and Insights does not make any warranties, express or implied, that the website will meet your requirement or that it will be uninterrupted or error free. You acknowledge and agree that we can also not be responsible and cannot control any passing or transmission of information via the internet.

6.4 SERVICE WARRANTY. When you buy our service, one of our partners will work with you. However, we cannot guarantee that the insights curated by our partner will satisfy you or that the advice you get will be effective or useful for you. Aside from sending you the insights, we cannot warranty for your success.

6.5 FUTURE FEATURES. We are keen to get better! Please share with us on any advice you have on how our software can be improved.


7.1 BY SITE OWNER. You agree to defend Insights and its affiliates against any third party claim arising from your use of the software if the claim concerns any violation of our terms & policies, whether this violation was committed or not. You will indemnify and compensate Insights for any damage, loss or expense incurred in relation to such claims, including but not limited to attorney’s fees.

7.2 BY INSIGHTS. Insights agrees to defend you against any third party claim that our services infringes copyrights or patent rights of others, and will pay any cost arising out of such a claim, provided we are given notice, assistance and sole authority to defend or settle such a claim. We share no liability if you violated our terms & policies or if the claim is not directly related to our website.

7.3 PROCEDURES. Both parties will provide prompt and early notice once the need for indemnification is starting to materialize. Parties will make all necessary effort to defend the claim. The indemnifying party will have full authority over the defense, unless the other party joins the defense at its own expense or the other party is required to admit liability or make any payment as part of a settlement.


8.1 PROPER USE. We expect you and the users on your website to use our software and  services properly and reasonably, for the purposes defined in our terms & policies. If we believe in good faith that Insights is being exploited or users are being manipulated, we will ask you as Site Owner for clarifications in fifteen (15) days and, after considering your reply, might suspend or terminate one or more of our services.

8.2 PUBLIC INFORMATION. You hereby declare that you have read and understood our privacy policy and terms of use; that you are aware that information cannot be fully protected; and that posting on the website is a point of “No Return”. You also understand that every user can share contents with others, even in private websites, and that public websites are totally open for anyone to see.

8.3 THIRD PARTY SOFTWARE. We may integrate software that was licensed from third parties, which may include open source software. Such software is subject to other terms and conditions. To the extent of any conflict between the terms, the Third Party Terms shall prevail in connection with the related software.  We do not and cannot make any warranty or indemnity with respect to this software.

8.4 HOSTING OUR SERVERS. As explained in our Privacy Policy, we host our data on Microsoft Azure servers. However, you are responsible to follow any other privacy laws and regulations in your country. You can always ask to install our service on your own servers, for an additional cost.

8.5 LIMITATION OF LIABILITY. Under no circumstances shall Insights or its partners, licensors, employees, agents, owners or any other affiliates be liable for any indirect, incidental, consequential or exemplary damages arising from the use of  our software, including loss of data or business. We are also not liable for any loss of data, business, revenues or goodwill, or for any damage resulting from having unauthorized access to our services. The aggregate liability of Insights and its affiliates under this agreement shall not exceed the amount you paid to us within the twelve (12) month period prior to the event resulting in our liability, assuming you haven’t violated our terms & policies.

8.6 US GOVERNMENT AGENCY. If you are a United States Government Agency, you agree that our software is a “commercial computer software”, pursuant to FAR 12.212 and/or DFARS 227.7202-3, as applicable. Your rights shall apply only to the specific agency and program for which our software is obtained. We will also not state or imply in our publications that you recommend or endorse Insights in any way, although we might show your name - as any other name - in our list of customers.

8.7 CONTRACTUAL RELATIONSHIPS. You acknowledge that your only engagement is with the Site Operator. This agreement does not create any contractual relationships between you and any of the affiliates, partners, licensors, owners or employees of the Site Operator. You will have no claims and no disputes with anyone except Insights.US.

8.8 SEVERABILITY. If any provision of our terms & policies is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of all other provisions shall not in any way be affected or impaired, and a valid legal and enforceable provision of similar intent and economic impact shall be substituted.  


Should you have any questions or concerns about this Subscribers Agreement, you may email, call +1 (202) 9993777 or send us a letter to 1776 Campus, 1133 15th Street NW, Washington DC 20005.

Privacy Policy (Insights.US)


The privacy policy explains which data is processed when you access and use the homepage of Insights.US ( and all its subpages. The protection of your personal data is important to us. “Visitors” (“you”) are all persons who access and use our homepage

The responsible body for data processing is Insights.US, 18 Ben Avigdor Street, Tel Aviv, Israel. Our email is

What data is processed

When using the Insights.US website three types of information will be processed:

PROFILE DATA, such as your name and email address

LOG AND USAGE DATA related to your behavior, such as page visits, action taken, objects viewed, access time, referral URL, server request and server answer, and clicks

COMMUNICATION DATA, such as IP address, device information, browser type and version and operating system

When and how your data is processed

CONTACT FORM, NEWSLETTER, EMAIL CONTACT: Profile data, such as your name, email address and phone number are processed when you fill in the contact form on our website, subscribe to our newsletter, send us an email or open a new consulting website. We process this data to be able to communicate with you. To object to the processing of your data, please send an email to

SURFING THE WEBSITE: When you surf the homepage we automatically process information about your activities and the device you are using (see log and usage data and communication data above). We need to process these data to operate and run the homepage. Furthermore, we use these data for statistical analyses and to improve our website.

The legal basis for the processing of this data is Art. 6 Abs. 1 lit. a GDPR and Art. 6 Abs. 1 lit. f GDPR.


The homepage also processes data using cookies and tags. Cookies are small text files that are saved on your device through your browser. Cookies and tags are used to make the website more effective, secure and user-friendly, as well as to analyze user behavior and to present you with offers and information regarding our product on our website (“Remarketing”). The legal basis for the processing of this data is Art. 6 Abs. 1 lit. f GDPR.

You can prevent cookies from being stored by adjusting your browser settings. However, if you choose not to accept cookies, this can limit the functionality of the homepage.

GOOGLE ANALYTICS: To analyze user behavior, the homepage uses Google Analytics, a web traffic analysis service provided by Google Inc., which saves small text files (so-called “cookies”) on your device. Your IP address is stored anonymously. As described above, you can prevent cookies from being saved on your device by adjusting your browser settings. Alternatively, you can prevent Google Analytics from recording your data by using the following browser plugin: Google Analytics Opt-out

To present you with offers and information regarding our product we use additional services. You can opt to prevent processing your data:
LinkedIn Opt-out
Taboola Opt-out
Twitter Opt-out
Facebook Opt-out
Google Ads Opt-out

Communication services

To communicate with website visitors we use services provided by Intercom Inc (for the chat function on the website), Mailgun (for emails and newsletters), and ActiveCampaign (for email and newsletters). We have signed data processing agreements with these service providers, in accordance with the GDPR.

Links to websites by other providers

The homepage may contain links to websites by third-party providers (external links). This privacy policy applies exclusively to the homepage. We have no control over the data protection policies of third-party providers and cannot be held responsible for their compliance with data protection laws.

Who might get your data

We will never disclose your information to third parties (who are not subcontractors processing the data on behalf of the site owner or operator) for any marketing or promotional purposes or for any other purposes other than those described in our terms and conditions.

We reserve the right to disclose your information if there are legal proceedings against Insights.US, its partners, licensors, employees, representatives or affiliates, or in a situation where we believe disclosure is necessary to protect our rights and property. We also reserve the right to disclose your information if required to do so by law or a legal subpoena, or if you violate laws and regulations on the site, including defamation and impersonation.

Data retention

How long we retain your personal data depends on the type of data and the purpose for which we process the data.

Data security

The database of the site is protected by technology and standard operating procedures recognized in the field of information security. Nonetheless, it is impossible to completely prevent unauthorized access to the database. While we will take reasonable precautions to secure your data, but due to the nature of the internet we cannot guarantee the security of your data. For instance, we cannot be held responsible for any criminal actions or illegal hacking.

Data subject rights

If we are processing your data, you have certain rights with respect to your personal data in accordance with art. 15 et seq. GDPR. To exercise these rights, please send an email to

ACCESS: You can request more information (purpose, data types and duration, among others) about the Personal Data we hold about you.

RECTIFICATION: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. You can also correct some of this information directly by logging into your service account. Please contact us as soon as possible upon noticing any such inaccuracy or incompleteness.

: You can request that we erase some or all of your personal data from our systems.

RESTRICTION OF PROCESSING: You can ask us to restrict further processing of your personal data.

PORTABILITY: You have the right to ask for a copy of your personal data in a machine-readable format. You can also request that we transmit the data to another entity where technically feasible.

WITHDRAWAL OF CONSENT: If we are processing your personal data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data.


Should you have any questions or concerns about this Privacy Policy, you may email, call +1 (202) 9993777 or send us a letter to 1776 Campus, 1133 15th Street NW, Washington DC 20005.


In dieser Datenschutzerklärung möchten wir – die Collective Insights UG (haftungsbeschränkt) und unser Partnerunternehmen Insights: Powering Collective Thinking Ltd. – über die Verarbeitung von personenbezogenen Daten auf unserer Homepage informieren. „Besucher“ („Sie“) sind alle Personen die unsere Homepage aufrufen und unser Online-Angebot unter und den entsprechenden Unterseiten nutzen.

Verantwortliche Stelle für die Datenverarbeitung ist die Collective Insights UG (haftungsbeschränkt), Großbeerenstraße 83, 10963 Berlin, Tel: +49 (0)30 92 100 20, E-Mail:

WElche Daten werden Verarbeitet

Beim Besuch der Homepage können personenbezogene Daten der folgenden Datenkategorien verarbeitet werden:

PROFILDATEN, wie Vor- und Nachnamen und Ihre E-Mail-Adresse

NUTZUNGS- UND PROTOKOLLDATEN, wie Aktivitäten auf der Homepage, Seitenbesuche, ausgeführte Aktionen, der Serveranfrage, Serverantwort, Zugriffszeit, Referral-URL, der Serveranfrage und Klicks

KOMMUNIKATIONSDATEN, wie die IP-Adresse, Geräteinformationen, Browsertyp und -version und Betriebssystem

    WANN UND WIE WERDEN DIE Daten verarbeitet

    KONTAKTFORMULAR, NEWSLETTER & KONTAKTAUFNAHME: Profildaten, wie Ihr Name, Ihre E-Mail-Adresse und Telefonnummer werden verarbeitet, wenn Sie auf der Homepage unser Kontaktformular ausfüllen, unseren Newsletter abonnieren oder uns eine E-Mail senden.

    Die Verarbeitung dieser Daten erfolgt zum Zweck der Erhebung und um mit Ihnen in Kontakt und Austausch treten zu können.

    Grundlage für die Verarbeitung der Daten ist entsprechend Art. 6 Abs. 1 lit. a DSGVO sowie Art. 6 Abs. 1 lit. f DSGVO.

    Widerspruch: Um der Verarbeitung Ihrer Daten zu widersprechen bzw. Ihre Einwilligung zu widerrufen, senden Sie eine E-Mail an

    SURFEN AUF DER HOMEPAGE: Bei der Nutzung der Homepage werden automatisch Informationen über Ihre Aktivitäten und über das verwendete Gerät verarbeitet (siehe dazu Nutzungsdaten und Kommunikationsdaten in B).

    Grundlage für die Verarbeitung der Daten ist entsprechend Art. 6 Abs. 1 lit. f DSGVO.

    Zweck: Die Verarbeitung der Daten ist für den Betrieb und die Bereitstellung der Homepage notwendig. Darüber hinaus werden die Daten für statistische Auswertungen und zur Verbesserung des Webangebots verwendet.


    Die Homepage verarbeitet darüber hinaus Daten mit Hilfe von Cookies und Tags. Cookies sind kleine Textdateien, die über Ihren Browser auf Ihrem Rechner abgelegt werden.

    Grundlage für die Verarbeitung der Daten ist entsprechend Art. 6 Abs. 1 lit. f DSGVO.

    Zweck: Cookies and Tags dienen dazu, die Nutzung dieser Webseite nutzerfreundlicher, effektiver und sicherer zu machen, sowie das Nutzungsverhalten zu analysieren und Ihnen Angebote und Informationen zu unserem Produkt auch auf anderen Webseiten darzustellen.

    Widerspruch und Unterbinden: Sie können das Speichern von Cookies unterbinden, indem Sie dies in Ihren Browser-Einstellungen festlegen. Wenn Sie keine Cookies akzeptieren, kann dies unter Umständen zu erheblichen Funktionseinschränkungen in der Nutzung der Homepage führen.

    GOOGLE ANALYTICS: Zur Analyse des Nutzungsverhaltens verwendet diese Homepage Google Analytics, einen Webanalysedienst von Google Inc., welcher kleine Textdateien („Cookies“) auf Ihrem Rechner ablegt. Ihre IP-Adresse wird dabei anonymisiert gespeichert. Neben der Möglichkeit, die Speicherung von Cookies generell über die Einstellungen Ihres Browsers zu verhindern (siehe oben), besteht die Möglichkeit, die Erfassung der Daten durch Google Analytics über eine Browser-Plugin zu verhindern: Google Analytics Unterbinden

    Um Ihnen Angebote und interessante Inhalte zu unserem Produkt zu zeigen, nutzen wir weitere Dienste. Sie haben die Möglichkeit die Verarbeitung von personenbezogenen Daten zu unterbinden:
    LinkedIn Unterbinden
    Taboola Unterbinden
    Google Ads-Unterbinden

    Dienste zur Kommunikation

    Zur Kommunikation mit Besuchern auf der Homepage nutzen wir die Dienste von Intercom Inc (Chatfunktion auf der Homepage), Mailgun (E-Mail und Newsletter) sowie ActiveCampaign (E-Mail und Newsletter). Mit diesen Dienstleistern, die als Auftragsverarbeiter agieren, sind entsprechende Auftragsverarbeitungsvereinbarungen gemäß Art. 28 DSGVO abgeschlossen. Sofern diese Dienstleister außerhalb des Gebiets der Europäischen Union (EU) registriert sind, ist die Angemessenheit des Datenschutzniveaus durch die EU-Kommission gemäß Art. 45 DSGVO festgestellt.

    Links zu Webseiten anderer Anbieter

    Diese Homepage enthält ggf. Verknüpfungen zu Webseiten von Dritten (externe Links). Diese Datenschutzerklärung bezieht sich ausschließlich auf diese Homepage. Wir haben keinen Einfluss darauf und kontrollieren nicht, ob Dritte und externe Anbieter den datenschutzrechtlichen Bestimmungen nachkommen.


    Die Daten werden unter keinen Umständen an Dritte (die nicht Erfüllungsgehilfen sind oder im Auftrag Daten verarbeiten) weitergeben oder zu kommerziellen oder anderen Zwecken veräußert.

    Eine Offenlegung bzw. Weitergabe erfolgt nur, wenn dies zur Durchsetzung von Rechtsansprüchen des Verantwortlichen erforderlich ist. Darüber hinaus geben wir Daten an Dritte weiter, wenn wir dazu gesetzlich verpflichtet sind.


      Wie lange wir Ihre personenbezogenen Daten aufbewahren, hängt von Datentyp und Zweck ab, für den wir die Daten verarbeiten.


      Es werden technische und organisatorische Sicherheitsmaßnahmen eingesetzt, um Ihre personenbezogenen Daten gegen zufällige oder vorsätzliche Manipulationen, Verlust, Zerstörung oder gegen den Zugriff unberechtigter Personen zu schützen. Aufgrund der Struktur und Natur des Internets können wir keine Garantie für die Sicherheit Ihrer Daten geben.

      ‍Collective Insights UG (haftungsbeschränkt)
      Großbeerenstraße 83, 10963 Berlin
      Telefon: +49 (0) 30 92 100 79 20
      Geschäftsführung: Dr. Ralf Grötker
      Amtsgericht Charlottenburg, HRB 180850 B