Prof. Shlomo Mor-Yosef, Former Director General of National Insurance Institute of Israel.

This is how we changed the experience of 120,000 citizens applying for welfare benefits

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Answers
9
Insights
77%
Impact
Nein, lieber nicht.

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First, the National Insurance Institute defined its policy question:

About 120,000 insured Israelis are referred to medical committees each year for decisions on their benefits. How can we create a better experience for them, even when their claim is rejected?

A number of stakeholder groups were invited to participate

Insured

Business entities

social organizations

The doctors of the committees

The secretaries of the committees

family members

Thousands of answers were collected through the website

Round Tables

 Emails

PR Campaign

Phone Calls

Posts on Facebook

Text Messages

Insights into improving the medical committees were practical and actionable

"There is a feeling that the committee does not know the case of the insured... Each meeting should start with the committee presenting the case and the documents, instead of the insured..."

"Be more active in realizing the rights of the insured and preparing them for the medical committee ... Make one official responsible and accountable for the claim of the insured..."

"The insured feels unclear regarding the process... We need an online interface that will enable monitoring of an insured's claim from beginning to end, with push updates..."

The Director General of the National Insurance Institute made changes to the medical committee process based on these insights, and a personalized update on impact was sent to each person who provided input.

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בנימין נתניהו, ראש ממשלת ישראל

פרופ' שלמה מור יוסף, לשעבר מנכ"ל המוסד לביטוח לאומי

This is how we changed the experience of 120,000 citizens applying for welfare benefits

סמל מדינת ישראל
77%
השפעה
9
תובנות
1,507
תשובות
12,335
חברים

First, the National Insurance Institute defined its policy question:

About 120,000 insured Israelis are referred to medical committees each year for decisions on their benefits. How can we create a better experience for them, even when their claim is rejected?

A number of stakeholder groups were invited to participate

מבוטחים

גופים עסקיים

ארגונים חברתיים

רופאי הוועדות

מזכירי הוועדות

בני משפחה

Thousands of answers were collected through the website

The NII conducted outreach through newspaper ads, personal letters, text messages (opt-in only), focused meetings, and a national roundtable for stakeholders including insured individuals. All the advice received was entered into their Insights site.

62 Roundtables

+100 Phone Calls

+20,000 Emails

Posts on Facebook

PR Campaign

15,000 Text Messages

שולחנות עגולים

דואר אלקטרוני

יחסי ציבור ותקשורת

כנסים

רשתות חברתיות

מסרונים אישיים

Insights into improving the medical committees were practical and actionable

"There is a feeling that the committee does not know the case of the insured... Each meeting should start with the committee presenting the case and the documents, instead of the insured..."

"Be more active in realizing the rights of the insured and preparing them for the medical committee ... Make one official responsible and accountable for the claim of the insured..."

"The insured feels unclear regarding the process... We need an online interface that will enable monitoring of an insured's claim from beginning to end, with push updates..."

The Director General of the National Insurance Institute made changes to the medical committee process based on these insights, and a personalized update on impact was sent to each person who provided input.

לתיאום שיחת הדגמה

תודה. נחזור אליך בקרוב.
משהו השתבש. ניתן לנסות שוב או לכתוב לנו ב-info@insights.us.
לא תודה

רוצה לדבר?

בשיחת הדגמה נוכל להכיר טוב יותר את הצרכים שלך

תודה. נחזור אליך בקרוב.
משהו השתבש. נסו שוב.

This is how we changed the experience of 120,000 citizens applying for welfare benefits

12,335
User
1,507
Antworten
9
Erkenntnisse
77%
Stellungnahmen
Nein, lieber nicht.

Sie möchten mehr erfahren?

Wir melden uns bei Ihnen!

Danke! Wir melden uns innerhalb von 24 Stunden bei Ihnen.
Oops! Something went wrong while submitting the form

First, the National Insurance Institute defined its policy question:

About 120,000 insured Israelis are referred to medical committees each year for decisions on their benefits. How can we create a better experience for them, even when their claim is rejected?

A number of stakeholder groups were invited to participate

Thousands of answers were collected through the website

PR Kampagnen

E-Mails

SMS

Konferenzen

Facebook

Twitter

Insights into improving the medical committees were practical and actionable

"There is a feeling that the committee does not know the case of the insured... Each meeting should start with the committee presenting the case and the documents, instead of the insured..."

"Be more active in realizing the rights of the insured and preparing them for the medical committee ... Make one official responsible and accountable for the claim of the insured..."

"The insured feels unclear regarding the process... We need an online interface that will enable monitoring of an insured's claim from beginning to end, with push updates..."

Open Story

CITY

Open Story

GOVERNMENT

Open Story

CITY

Open Story

COMMUNITY

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Nein, lieber nicht.