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Meir Chen, Director of the Depatment of Public Transportation

This Is How We Designed The Strategic Plan For Improving Public Transportation In Israel

1,052
Members
468
Answers
10
Insights
25%
Impact

First, the Ministry defined its strategic challenge:

We are designing our 5 years strategy to have more people using public transportation in Israel. What measures shall we take in the fields of operations, service and infrastructure to encourage passengers to take a bus or a train, instead of using their car?

The integration between different groups of stakeholders was needed in order to find insights

Experts & Academia

Engineers

Residents

Local Authorities

Government Officials

Advice was received through online and offline channels

Facebook Posts
Personalized Texts
Personalized Emails
Round Tables
Phone Calls

The Department obtained 10 strategic insights

"Preference in all major roads. Timing is everything. Having special routes for buses will help shorten travel times so that public transportation will have a significant advantage..."

"Drivers do not handle money. One tariff, ticket machines and credit card purchases should enable to shorten drive time, by eliminating the need of drivers to sell tickets and give change..."

"Technology can help us redefine the user experience in public transportation. New apps and better data can drive service satisfaction up and make journeys easier to plan..."

Each participant received a personal update on impact

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מאיר חן, ראש הרשות הארצית לתחבורה ציבורית

This Is How We Designed The Strategic Plan For Improving Public Transportation In Israel

סמל מדינת ישראל
468
תשובות
1,052
חברים
25%
השפעה
10
תובנות

First, the Ministry defined its strategic challenge:

We are designing our 5 years strategy to have more people using public transportation in Israel. What measures shall we take in the fields of operations, service and infrastructure to encourage passengers to take a bus or a train, instead of using their car?

The integration between different groups of stakeholders was needed in order to find insights

מומחים ואנשי אקדמיה

מהנדסים

התושבים

רשויות מקומיות

משרדי ממשלה שותפים

התשובות נאספו בערוצים פיזיים ודיגיטליים

The Ministry of Transportation launched a large campaign on the move, published it on the social networks and sent emails and text messages.

עמוד הפייסבוק
מסרונים אישיים
דואר אלקטרוני
שולחנות עגולים
שיחות טלפון

The Department obtained 10 strategic insights

"Preference in all major roads. Timing is everything. Having special routes for buses will help shorten travel times so that public transportation will have a significant advantage..."

"Drivers do not handle money. One tariff, ticket machines and credit card purchases should enable to shorten drive time, by eliminating the need of drivers to sell tickets and give change..."

"Technology can help us redefine the user experience in public transportation. New apps and better data can drive service satisfaction up and make journeys easier to plan..."

Each participant received a personal update on impact

להדגמה בארגון שלך:

תודה. נחזור אליך בקרוב.
משהו השתבש. ניתן לנסות שוב או לכתוב לנו ב-info@insights.us.

This Is How We Designed The Strategic Plan For Improving Public Transportation In Israel

1,052
User
468
Antworten
10
Erkenntnisse
25%
Stellungnahmen

First, the Ministry defined its strategic challenge:

We are designing our 5 years strategy to have more people using public transportation in Israel. What measures shall we take in the fields of operations, service and infrastructure to encourage passengers to take a bus or a train, instead of using their car?

The integration between different groups of stakeholders was needed in order to find insights

ExpertInnen

Kommunen

Nationale Behörden

Advice was received through online and offline channels

Posts on Facebook
SMS
E-Mails
Runde Tische
Phone Calls

The Department obtained 10 strategic insights

"Preference in all major roads. Timing is everything. Having special routes for buses will help shorten travel times so that public transportation will have a significant advantage..."

"Drivers do not handle money. One tariff, ticket machines and credit card purchases should enable to shorten drive time, by eliminating the need of drivers to sell tickets and give change..."

"Technology can help us redefine the user experience in public transportation. New apps and better data can drive service satisfaction up and make journeys easier to plan..."

Each participant received a personal update on impact

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