Dennis Whittle, Director, Feedback Labs

This Is How We Found What Is Needed to Close Feedback Loops

192

117

Answers

Insights

66%

Impact

First, Feedback Labs defined an outcome and asked a question:

Welcome to our 2016 Feedback Summit! What do you need in the next 6 months to close feedback loops in your workplace?

Feedback Labs launched an Insights website before the Summit

While many organizations aspire to listen to those they seek to help, most are not designed to field and respond with agility to feedback from their constituents. This is what's needed to change.

During the Summit, advice was collected through various channels

Insights enables you to reach out through various channels: personalized emails, text messages, campaigns on social networks, physical roundtables and phone calls (IVR).

Our AI-powered platform turned answers into insights

Our algorithms grouped together similar statements and asked users to verify the matching and offer an insight for each group. All insights were reviewed and verified by our team.

COMMUNITY

Users were asked to match similar highlights or create new insights.

ALGORITHMS

AI grouped similar highlights and asked users to offer an insight.

ANALYSTS

Final insights were reviewed and verified by our professional team.

The collective insights that came up were appealing

"EXAMPLES, METHODS & TOOLS. Fresh and compelling stories about what works in closing feedback loops, what doesn't work and how organizations overcame obstacles..."

"MINDSET SHIFT & COMMITMENT. Buy-in from our colleagues, funders and even beneficiaries is needed..."

"OCCASIONAL HUGS. Closing feedback loops requires that we as a community be motivated and supported..."

With Insights.us, Feedback Labs could easily close feedback loops

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This Is How We Found What Is Needed to Close Feedback Loops

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דניס וויטל, מנכ"ל עמותת Feedback Labs

This Is How We Found What Is Needed to Close Feedback Loops

66%

השפעה

תובנות

117

תשובות

192

משתתפים

First, Feedback Labs defined an outcome and asked a question:

Welcome to our 2016 Feedback Summit! What do you need in the next 6 months to close feedback loops in your workplace?

Feedback Labs launched an Insights website before the Summit

While many organizations aspire to listen to those they seek to help, most are not designed to field and respond with agility to feedback from their constituents. This is what's needed to change.

התשובות נאספו בערוצים שונים

תובנות מאפשרת להגיע לקהלי היעד בערוצים שונים: הודעות דוא"ל אישיות, מסרונים, פוסטים ברשתות חברתיות, שולחנות עגולים פיזיים ואפילו שיחות טלפון המפנות להקלטה בתא קולי.

האלגוריתמים שלנו סייעו בגיבוש תובנות מרכזיות

אנו משלבים בין בינה מלאכותית (AI) לבין בינה קבוצתית (CI), על מנת לקבץ אמירות משותפות ולייצר מהן תובנות: המשתתיפים מסמנים משפטים, אלגוריתמים מקבצים אותם ומאפשרים ניסוח תובנות משותף.

מנהלי התהליך

הצוות שלנו עובר ומשפר את התובנות שגובשו. בסופו של דבר, התובנות נשלחות לארגון לאישור סופי.

בינה מלאכותית

אלגוריתמים מתקדמים של זיהוי שפה (NLP) לומדים מפעולות המשתתפים, ומקבצים תשובות דומות.

בינה קבוצתית

המשתתפים מבצעים משימות פשוטות, ומסייעים לאלגוריתמים שלנו לקבץ אמירות דומות ולנסח תובנות.

The collective insights that came up were appealing

"EXAMPLES, METHODS & TOOLS. Fresh and compelling stories about what works in closing feedback loops, what doesn't work and how organizations overcame obstacles..."

"MINDSET SHIFT & COMMITMENT. Buy-in from our colleagues, funders and even beneficiaries is needed..."

"OCCASIONAL HUGS. Closing feedback loops requires that we as a community be motivated and supported..."

With Insights.us, Feedback Labs could easily close feedback loops

דוגמאות נוספות

כך גיבשנו בעיריית כפר סבא את מדיניות הפנאי שלנו

Yair Masiach, Head of the Leisure Department in the City of Kfar Saba

יאיר משיח

ראש האגף לתרבות, ספורט ופנאי בעיריית כפר סבא

כך שיפרה ממשלת ארצות הברית את תהליך הנפקת הדרכונים שלה

Carl Siegmund, Customer Experience Team Leader, Passport Services, U.S. Department of State

קארל זיגמונד

מחלקת המדינה האמריקאית

כך הצלחנו לשדרג את התכנית הלאומית להתייעלות אנרגטית

שאול מרידור

מנכ"ל משרד התשתיות הלאומיות, האנרגיה והמים

כך הבנו איך לשנות את חווית המבוטחים בוועדות הרפואיות שלנו

Prof. Shlomo Mor-Yosef, Former Director General of the Israeli National Insurance Institute

פרופ' שלמה מור יוסף

מנכ"ל המוסד לביטוח לאומי לשעבר

Dennis Whittle, Director, Feedback Labs

This Is How We Found What Is Needed to Close Feedback Loops

192

User

117

Antworten

Erkenntnisse

66%

Impact

First, Feedback Labs defined an outcome and asked a question:

Welcome to our 2016 Feedback Summit! What do you need in the next 6 months to close feedback loops in your workplace?

Feedback Labs launched an Insights website before the Summit

While many organizations aspire to listen to those they seek to help, most are not designed to field and respond with agility to feedback from their constituents. This is what's needed to change.

During the Summit, advice was collected through various channels

Insights enables you to reach out through various channels: personalized emails, text messages, campaigns on social networks, physical roundtables and phone calls (IVR).

Our AI-powered platform turned answers into insights

With the support of our algorithms, the participants linked similar statements together and created first insights. Our team verified the insights before they were sent to approval.

ALLE USER

Viele User extrahierten die wesentlichen Punkte aus ihren Antworten.

UNSERE ANALYSTEN

Unsere Analysten schlossen die Analyse ab und legten die Erkenntnisse vor.

IHR TEAM

Die Entscheidungsträger vor Ort bestätigten die Erkenntnisse.

The collective insights that came up were appealing

"EXAMPLES, METHODS & TOOLS. Fresh and compelling stories about what works in closing feedback loops, what doesn't work and how organizations overcame obstacles..."

"MINDSET SHIFT & COMMITMENT. Buy-in from our colleagues, funders and even beneficiaries is needed..."

"OCCASIONAL HUGS. Closing feedback loops requires that we as a community be motivated and supported..."

With Insights.us, Feedback Labs could easily close feedback loops

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So wurde ein Forderungskatalog zum Thema Digitalisierung in Zusammenarbeit mit Experten entwickelt

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Member of the Executive Board, Bertelsmann Stiftung

So wurde gemeinsam mit den Bürgerinnen und Bürgern der Stadt Dornbirn das Konzept für einen neuen Skateplatz entworfen

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Mayor of Dornbirn

So wurden Ziele und Rahmenbedingungen für eine passgenaue Politik des ländlichen Raumes entwickelt

Christian Schmidt

Minister of Food and Agriculture

This Is How We Found What Is Needed to Close Feedback Loops

First, Feedback Labs defined an outcome and asked a question:

Feedback Labs launched an Insights website before the Summit

During the Summit, advice was collected through various channels

Our AI-powered platform turned answers into insights

COMMUNITY

ALGORITHMS

ANALYSTS

The collective insights that came up were appealing

"EXAMPLES, METHODS & TOOLS. Fresh and compelling stories about what works in closing feedback loops, what doesn't work and how organizations overcame obstacles..."

"MINDSET SHIFT & COMMITMENT. Buy-in from our colleagues, funders and even beneficiaries is needed..."

"OCCASIONAL HUGS. Closing feedback loops requires that we as a community be motivated and supported..."

With Insights.us, Feedback Labs could easily close feedback loops

More Case Studies

PRODUCT

SECTORS

RESOURCES

ABOUT

דניס וויטל, מנכ"ל עמותת Feedback Labs

This Is How We Found What Is Needed to Close Feedback Loops

First, Feedback Labs defined an outcome and asked a question:

Welcome to our 2016 Feedback Summit! What do you need in the next 6 months to close feedback loops in your workplace?

Feedback Labs launched an Insights website before the Summit

התשובות נאספו בערוצים שונים

האלגוריתמים שלנו סייעו בגיבוש תובנות מרכזיות

מנהלי התהליך

בינה מלאכותית

בינה קבוצתית

The collective insights that came up were appealing

"EXAMPLES, METHODS & TOOLS. Fresh and compelling stories about what works in closing feedback loops, what doesn't work and how organizations overcame obstacles..."

"MINDSET SHIFT & COMMITMENT. Buy-in from our colleagues, funders and even beneficiaries is needed..."

"OCCASIONAL HUGS. Closing feedback loops requires that we as a community be motivated and supported..."

With Insights.us, Feedback Labs could easily close feedback loops

דוגמאות נוספות

המוצר

מגזרים

מאגר ידע

תובנות

This Is How We Found What Is Needed to Close Feedback Loops

First, Feedback Labs defined an outcome and asked a question:

Feedback Labs launched an Insights website before the Summit

During the Summit, advice was collected through various channels

Our AI-powered platform turned answers into insights

ALLE USER

UNSERE ANALYSTEN

IHR TEAM

The collective insights that came up were appealing

"EXAMPLES, METHODS & TOOLS. Fresh and compelling stories about what works in closing feedback loops, what doesn't work and how organizations overcame obstacles..."

"MINDSET SHIFT & COMMITMENT. Buy-in from our colleagues, funders and even beneficiaries is needed..."

"OCCASIONAL HUGS. Closing feedback loops requires that we as a community be motivated and supported..."

With Insights.us, Feedback Labs could easily close feedback loops

Mehr Beispiele

PRODUKT

SEKTOREN

Ressourcen

insights