Meir Chen, Director of the Department of Public Transportation

This Is How Civic Engagement Helped To Design A Strategic Plan For Improving Public Transportation

1,052
Members
468
Answers
10
Insights
25%
Impact

First, the Ministry defined its strategic challenge:

We are designing our 5 years strategy to have more people using public transportation in Israel. What measures shall we take in the fields of operations, service and infrastructure to encourage passengers to take a bus or a train, instead of using their car?

The integration between different groups of stakeholders was needed in order to find insights

Experts & Academia

Engineers

Residents

Local Authorities

Government Officials

Advice was received through online and offline channels

Facebook Posts
Personalized Texts
Personalized Emails
Round Tables
Phone Calls

Our AI-powered platform turned answers into insights

NLP algorithms grouped similar highlights together and asked users to offer an insight for each group. All insights were reviewed and validated by our partners before they were sent to the Ministry.

COMMUNITY

Selected users were asked to match similar highlights or create new insights. 

ALGORITHMS

AI algorithms grouped similar highlights and asked users to offer an insight.

INSIGHTS

Project managers were asked to approve the insights, after our team reviewed them.

The Department obtained 10 strategic insights

"Preference in all major roads. Timing is everything. Having special routes for buses will help shorten travel times so that public transportation will have a significant advantage..."

"Drivers do not handle money. One tariff, ticket machines and credit card purchases should enable to shorten drive time, by eliminating the need of drivers to sell tickets and give change..."

"Technology can help us redefine the user experience in public transportation. New apps and better data can drive service satisfaction up and make journeys easier to plan..."

Each participant received a personal update on impact

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This Is How Civic Engagement Helped To Design A Strategic Plan For Improving Public Transportation

1,052
User
468
Antworten
10
Erkenntnisse
25%
Impact

First, the Ministry defined its strategic challenge:

We are designing our 5 years strategy to have more people using public transportation in Israel. What measures shall we take in the fields of operations, service and infrastructure to encourage passengers to take a bus or a train, instead of using their car?

The integration between different groups of stakeholders was needed in order to find insights

Experts & Academia

Engineers

Residents

Local Authorities

Government Officials

Advice was received through online and offline channels

Posts on Facebook
SMS
E-Mails
Runde Tische
Phone Calls

Our AI-powered platform turned answers into insights

NLP algorithms grouped similar highlights together and asked users to offer an insight for each group. All insights were reviewed and validated by our partners before they were sent to the Ministry.

ALLE USER

Viele User extrahierten die wesentlichen Punkte aus ihren Antworten.

UNSERE ANALYSTEN

Unsere Analysten schlossen die Analyse ab und legten die Erkenntnisse vor.

IHR TEAM

Die Entscheidungsträger vor Ort bestätigten die Erkenntnisse.

The Department obtained 10 strategic insights

"Preference in all major roads. Timing is everything. Having special routes for buses will help shorten travel times so that public transportation will have a significant advantage..."

"Drivers do not handle money. One tariff, ticket machines and credit card purchases should enable to shorten drive time, by eliminating the need of drivers to sell tickets and give change..."

"Technology can help us redefine the user experience in public transportation. New apps and better data can drive service satisfaction up and make journeys easier to plan..."

Each participant received a personal update on impact

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מאיר חן, ראש הרשות הארצית לתחבורה ציבורית

This Is How Civic Engagement Helped To Design A Strategic Plan For Improving Public Transportation

25%
השפעה
10
תובנות
468
תשובות
1,052
משתתפים

First, the Ministry defined its strategic challenge:

We are designing our 5 years strategy to have more people using public transportation in Israel. What measures shall we take in the fields of operations, service and infrastructure to encourage passengers to take a bus or a train, instead of using their car?

The integration between different groups of stakeholders was needed in order to find insights

מומחים ואנשי אקדמיה

מהנדסים

התושבים

רשויות מקומיות

משרדי ממשלה שותפים

Advice was received through online and offline channels

עמוד הפייסבוק
מסרונים אישיים
דואר אלקטרוני
שולחנות עגולים
שיחות טלפון

Our AI-powered platform turned answers into insights

NLP algorithms grouped similar highlights together and asked users to offer an insight for each group. All insights were reviewed and validated by our partners before they were sent to the Ministry.

מנהלי התהליך

הצוות המקצועי שלנו עובר ומשפר את התובנות שגובשו. בסופו של התהליך, התובנות יישלחו למנהלי התהליך לאישור סופי.

בינה מלאכותית

אלגוריתמים מתקדמים של בינה מלאכותית לומדים מפעולות המשתתפים, ומקבצים יחדיו תשובות עם מכנה משותף.

בינה אנושית

המשתתפים מסייעים למערכת הממוחשבת שלנו לקבץ אמירות משותפות ולנסח להן תובנות. הסיוע מאפשר לבצע את הניתוח.

The Department obtained 10 strategic insights

"Preference in all major roads. Timing is everything. Having special routes for buses will help shorten travel times so that public transportation will have a significant advantage..."

"Drivers do not handle money. One tariff, ticket machines and credit card purchases should enable to shorten drive time, by eliminating the need of drivers to sell tickets and give change..."

"Technology can help us redefine the user experience in public transportation. New apps and better data can drive service satisfaction up and make journeys easier to plan..."

Each participant received a personal update on impact

שיתוף שעובד אחרת: פותחים חשבון, ויוצאים לדרך

אין צורך בכרטיס אשראי, ללא מחוייבות וללא התקנות

אנחנו שומרים מידע על המחשב שלך, כדי לאפשר לך חווית גלישה מיטבית באתר.  קריאה נוספת | סגירה