Prof. Shlomo Mor-Yosef, Former Director General of the Israeli National Insurance Institute

How We Changed The Experience Of Applying For Benefits

Prof. Shlomo Mor-Yosef
Members icon
12,335
Members
Answers icon
1,507
Answers
Insights icon
9
Insights
Impact icon
77%
Impact

First, the National Insurance Institute defined its consulting question:

About 120,000 Israelis are referred to medical committees each year. How can we create a better experience for them, even when their claim is rejected?

A number of stakeholder groups were invited to participate

Beneficiaries

Lawyers

Nonprofits

Doctors

Administrators

Family Members

Thousands of answers were collected online and offline

Facebook Posts
Facebook Posts
Round Tables
Round Tables
Personalized Emails
Personalized Emails
Personalized Texts
Personalized Texts
Newspaper Ads
Newspaper Ads
Phone Calls
Phone Calls
Insights website on mobile device

Our AI-powered platform turned answers into insights

NLP algorithms grouped together similar highlights and asked users to offer an insight for each group. All insights were reviewed and validated by our team before they were sent to the NII for approval.

Community icon

COMMUNITY

Selected users were asked to match similar highlights or create new insights. 

Glasses icon

ALGORITHMS

AI algorithms grouped similar highlights and asked users to offer an insight.

Insights team icon

INSIGHTS

Project managers were asked to approve the insights, after our team reviewed them.

Bulb Icon

Dramatic decisions were made following the insights

"There is a feeling that the committee does not know the case... Each meeting should start with the committee presenting the story and the documents, instead of the insured..."

"Be active in finding the benefits to which the insured might be entitled and prepare him/her for the committee itself... Appoint a case manager to be responsible and accountable for the entire claim..."

"The beneficiaries do not understand the process and its phases... We need an online interface that will enable monitoring of the claim from beginning to end, with push updates..."

Based on the decisions, everyone was updated on their impact

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How We Changed The Experience Of Applying For Benefits

EN: Israel National Insurance
Users icon
12,335
User
Answers icon
1,507
Antworten
Insights icon
9
Erkenntnisse
Decision icon
77%
Impact

First, the National Insurance Institute defined its consulting question:

About 120,000 Israelis are referred to medical committees each year. How can we create a better experience for them, even when their claim is rejected?

A number of stakeholder groups were invited to participate

Beneficiaries

Lawyers

Nonprofits

Doctors

Administrators

Family Members

Thousands of answers were collected online and offline

Posts on Facebook
Posts on Facebook
Runde Tische
Runde Tische
E-Mails
E-Mails
SMS
SMS
PR Kampagnen
PR Kampagnen
Phone Calls
Phone Calls
Insights consulting website on mobile phone

Our AI-powered platform turned answers into insights

NLP algorithms grouped together similar highlights and asked users to offer an insight for each group. All insights were reviewed and validated by our team before they were sent to the NII for approval.

users icon

ALLE USER

Viele User extrahierten die wesentlichen Punkte aus ihren Antworten.

analysts icon

UNSERE ANALYSTEN

Unsere Analysten schlossen die Analyse ab und legten die Erkenntnisse vor.

team icon

IHR TEAM

Die Entscheidungsträger vor Ort bestätigten die Erkenntnisse.

insights icon

Dramatic decisions were made following the insights

"There is a feeling that the committee does not know the case... Each meeting should start with the committee presenting the story and the documents, instead of the insured..."

"Be active in finding the benefits to which the insured might be entitled and prepare him/her for the committee itself... Appoint a case manager to be responsible and accountable for the entire claim..."

"The beneficiaries do not understand the process and its phases... We need an online interface that will enable monitoring of the claim from beginning to end, with push updates..."

Based on the decisions, everyone was updated on their impact

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פרופ' שלמה מור יוסף, מנכ"ל המוסד לביטוח לאומי לשעבר

How We Changed The Experience Of Applying For Benefits

מנכ"ל המוסד לביטוח לאומי לשעבר
השפעה
77%
השפעה
תובנות
9
תובנות
תשובות
1,507
תשובות
משתתפים
12,335
משתתפים

First, the National Insurance Institute defined its consulting question:

About 120,000 Israelis are referred to medical committees each year. How can we create a better experience for them, even when their claim is rejected?

A number of stakeholder groups were invited to participate

מבוטחים

גופים עסקיים

ארגונים חברתיים

רופאי הוועדות

מזכירי הוועדות

בני משפחה

Thousands of answers were collected online and offline

עמוד הפייסבוק
עמוד הפייסבוק
שולחנות עגולים
שולחנות עגולים
דואר אלקטרוני
דואר אלקטרוני
מסרונים אישיים
מסרונים אישיים
מודעות בעיתון
מודעות בעיתון
שיחות טלפון
שיחות טלפון
אתר תובנות בטלפון נייד

האלגוריתמים שלנו סייעו בגיבוש תובנות מרכזיות

אנו משלבים בין בינה מלאכותית (AI) לבין בינה קבוצתית (CI), על מנת לקבץ אמירות משותפות ולייצר מהן תובנות.

מנהלי התהליך

מנהלי התהליך

הצוות שלנו עובר ומשפר את התובנות שגובשו. בסופו של דבר, התובנות נשלחות לארגון לאישור סופי.

בינה מלאכותית

בינה מלאכותית

אלגוריתמים מתקדמים של זיהוי שפה (NLP) לומדים מפעולות המשתתפים, ומקבצים תשובות דומות.

בינה קבוצתית

בינה קבוצתית

המשתתפים מבצעים משימות פשוטות, ומסייעים לאלגוריתמים שלנו לקבץ אמירות דומות ולנסח תובנות.

מנורה

Dramatic decisions were made following the insights

"There is a feeling that the committee does not know the case... Each meeting should start with the committee presenting the story and the documents, instead of the insured..."

"Be active in finding the benefits to which the insured might be entitled and prepare him/her for the committee itself... Appoint a case manager to be responsible and accountable for the entire claim..."

"The beneficiaries do not understand the process and its phases... We need an online interface that will enable monitoring of the claim from beginning to end, with push updates..."

Based on the decisions, everyone was updated on their impact

רוצה ללמוד עוד על תובנות?

אנחנו שומרים מידע על המחשב שלך, כדי לאפשר לך חווית גלישה מיטבית באתר.  קריאה נוספת | סגירה