Prof. Shlomo Mor-Yosef, Former Director General of the Israeli National Insurance Institute

This Is How We Changed The Experience Of 120,000 Citizens Applying For Welfare Benefits

12,335
Members
1,507
Answers
9
Insights
77%
Impact

First, the National Insurance Institute defined its consulting question:

About 120,000 insured Israelis are referred to medical committees each year for decisions on their benefits. How can we create a better experience for them, even when their claim is rejected?

A number of stakeholder groups were invited to participate

Beneficiaries

Lawyers

Nonprofits

Doctors

Administrators

Family Members

Thousands of answers were collected online and offline

Facebook Posts
Round Tables
Personalized Emails
Personalized Texts
Newspaper Ads
Phone Calls

Our AI-powered platform turned answers into insights

NLP algorithms grouped together similar highlights and asked users to offer an insight for each group. All insights were reviewed and validated by our team before they were sent to the NII for approval.

COMMUNITY

Selected users were asked to match similar highlights or create new insights. 

ALGORITHMS

AI algorithms grouped similar highlights and asked users to offer an insight.

INSIGHTS

Project managers were asked to approve the insights, after our team reviewed them.

Dramatic decisions were made following the insights

"There is a feeling that the committee does not know the case... Each meeting should start with the committee presenting the story and the documents, instead of the insured..."

"Be active in finding the benefits to which the insured might be entitled and prepare him/her for the committee itself... Appoint a case manager to be responsible and accountable for the entire claim..."

"The beneficiaries do not understand the process and its phases... We need an online interface that will enable monitoring of the claim from beginning to end, with push updates..."

Based on the decisions, everyone was updated on their impact

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This Is How We Changed The Experience Of 120,000 Citizens Applying For Welfare Benefits

12,335
User
1,507
Antworten
9
Erkenntnisse
77%
Impact

First, the National Insurance Institute defined its consulting question:

About 120,000 insured Israelis are referred to medical committees each year for decisions on their benefits. How can we create a better experience for them, even when their claim is rejected?

A number of stakeholder groups were invited to participate

Beneficiaries

Lawyers

Nonprofits

Doctors

Administrators

Family Members

Thousands of answers were collected online and offline

Posts on Facebook
Runde Tische
E-Mails
SMS
PR Kampagnen
Phone Calls

Our AI-powered platform turned answers into insights

NLP algorithms grouped together similar highlights and asked users to offer an insight for each group. All insights were reviewed and validated by our team before they were sent to the NII for approval.

ALLE USER

Viele User extrahierten die wesentlichen Punkte aus ihren Antworten.

UNSERE ANALYSTEN

Unsere Analysten schlossen die Analyse ab und legten die Erkenntnisse vor.

IHR TEAM

Die Entscheidungsträger vor Ort bestätigten die Erkenntnisse.

Dramatic decisions were made following the insights

"There is a feeling that the committee does not know the case... Each meeting should start with the committee presenting the story and the documents, instead of the insured..."

"Be active in finding the benefits to which the insured might be entitled and prepare him/her for the committee itself... Appoint a case manager to be responsible and accountable for the entire claim..."

"The beneficiaries do not understand the process and its phases... We need an online interface that will enable monitoring of the claim from beginning to end, with push updates..."

Based on the decisions, everyone was updated on their impact

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This Is How We Changed The Experience Of 120,000 Citizens Applying For Welfare Benefits

77%
השפעה
9
תובנות
1,507
תשובות
12,335
משתתפים

First, the National Insurance Institute defined its consulting question:

About 120,000 insured Israelis are referred to medical committees each year for decisions on their benefits. How can we create a better experience for them, even when their claim is rejected?

A number of stakeholder groups were invited to participate

מבוטחים

גופים עסקיים

ארגונים חברתיים

רופאי הוועדות

מזכירי הוועדות

בני משפחה

Thousands of answers were collected online and offline

עמוד הפייסבוק
שולחנות עגולים
דואר אלקטרוני
מסרונים אישיים
מודעות בעיתון
שיחות טלפון

Our AI-powered platform turned answers into insights

NLP algorithms grouped together similar highlights and asked users to offer an insight for each group. All insights were reviewed and validated by our team before they were sent to the NII for approval.

מנהלי התהליך

הצוות המקצועי שלנו עובר ומשפר את התובנות שגובשו. בסופו של התהליך, התובנות יישלחו למנהלי התהליך לאישור סופי.

בינה מלאכותית

אלגוריתמים מתקדמים של בינה מלאכותית לומדים מפעולות המשתתפים, ומקבצים יחדיו תשובות עם מכנה משותף.

בינה אנושית

המשתתפים מסייעים למערכת הממוחשבת שלנו לקבץ אמירות משותפות ולנסח להן תובנות. הסיוע מאפשר לבצע את הניתוח.

Dramatic decisions were made following the insights

"There is a feeling that the committee does not know the case... Each meeting should start with the committee presenting the story and the documents, instead of the insured..."

"Be active in finding the benefits to which the insured might be entitled and prepare him/her for the committee itself... Appoint a case manager to be responsible and accountable for the entire claim..."

"The beneficiaries do not understand the process and its phases... We need an online interface that will enable monitoring of the claim from beginning to end, with push updates..."

Based on the decisions, everyone was updated on their impact

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אנחנו שומרים מידע על המחשב שלך, כדי לאפשר לך חווית גלישה מיטבית באתר.  קריאה נוספת | סגירה